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Japan Airlines

Reservations & booking contacts

Reader experiences
Japan Airlines logo
Japan Airlinesjal.co.jp (opens a new tab)Company website
TOLL-FREECOMPANY-PUBLISHED NUMBER

JAL Information and Reservations

1-800-525-3663
US and CanadaDaily 5 a.m.–6 p.m. Pacific Time
Call Japan AirlinesAll contact options
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General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Toll-free applies in the listed calling region. Mobile airtime or international charges may apply.

Independent contact reference. Hazel Milepost is not Japan Airlines’s customer-service team. The number and external routes belong to the named provider. We do not answer, transfer or record calls.
BEFORE YOU GET IN TOUCH

Make the booking details clear

Use JAL’s booking website or Information and Reservations contact when arranging a flight. For an existing itinerary, use booking management rather than creating another reservation.

  1. Check travel dates and the passenger name before payment.
  2. Retain the ticket number and the name of the issuer.
Book on the airline website (opens a new tab)
CONTACT OPTIONS

Choose the right channel.

Reservations & new bookings (opens a new tab)Manage an existing booking (opens a new tab)Changes & cancellation information (opens a new tab)Refund information (opens a new tab)
READER EXPERIENCES

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