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EXISTING BOOKING REFERENCE

Japan Airlines

Flight changes & cancellation contacts

Reader experiences
Japan Airlines logo
Japan Airlinesjal.co.jp (opens a new tab)Company website
TOLL-FREECOMPANY-PUBLISHED NUMBER

JAL Information and Reservations

1-800-525-3663
US and CanadaDaily 5 a.m.–6 p.m. Pacific Time
Call Japan AirlinesAll contact options
View original source (opens a new tab)Source date

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Toll-free applies in the listed calling region. Mobile airtime or international charges may apply.

Independent contact reference. Hazel Milepost is not Japan Airlines’s customer-service team. The number and external routes belong to the named provider. We do not answer, transfer or record calls.
BEFORE YOU GET IN TOUCH

Changing your plans

JAL provides separate guidance for voluntary itinerary changes and changes caused by flight disruption. Start from the official changes page and choose the situation that applies.

  1. Locate the original ticket and booking reference.
  2. Review the fare conditions before changing or cancelling.
Official change and cancellation guidance (opens a new tab)
CONTACT OPTIONS

Choose the right channel.

Reservations & new bookings (opens a new tab)Manage an existing booking (opens a new tab)Changes & cancellation information (opens a new tab)Refund information (opens a new tab)
READER EXPERIENCES

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