Lufthansa
Refund information & contact routes
Reservations and customer service
1-800-645-3880General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Toll-free applies in the listed calling region. Mobile airtime or international charges may apply.
Understand the refund route
Lufthansa offers My bookings and its Chat Assistant for refunds. The official refund page also provides a manual alternative when self-service does not work. Agency and third-party portal purchases should go back to the seller.
- Use the route for the original booking channel.
- Keep the refund reference and original payment details private.
The displayed phone retains its documented purpose. It is not described as a dedicated refunds hotline unless the source identifies it that way. No refund outcome is guaranteed.
Choose the right channel.
Book a new flight
Manage or change a booking
Cancellation guidance
Refund requests and information
Official contact options
Airline website
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