All Nippon Airways
Refund information & contact routes
Reservations and customer service
1-800-235-9262General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Toll-free applies in the listed calling region. Mobile airtime or international charges may apply.
Understand the refund route
ANA’s international refund guidance covers ANA-issued tickets and EMDs beginning 205. Tickets from another carrier or an agency follow the relevant issuer or purchase channel.
- Identify who issued the ticket.
- Check the refundable value and deadline in the fare rules.
- Keep the request confirmation.
The displayed phone retains its documented purpose. It is not described as a dedicated refunds hotline unless the source identifies it that way. No refund outcome is guaranteed.
Choose the right channel.
Book a new flight
Manage or change a booking
Cancellation guidance
Refund requests and information
Official contact options
Airline website
Only use a social channel for the purposes its provider supports. Never post passwords or payment details.
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